Customer Support Manager (m/f) - 20h

  • Wien, Austria

Customer Support Manager (m/f) - 20h

Job description

Everybody needs help at times.


We want to be there for our users when they run into trouble, and that’s why we need you. After an orientation phase, you’ll take full responsibility of communicating with our users. You’ll help them achieve their goals, resolve issues, and, on the other hand, help us shape our products based on users’ feedback. 


You’ll take care of

  • Answering emails, app reviews, and social media posts in a way that makes our users smile

  • Getting to the bottom of our users’ issues and resolving them with as little back-and-forth as possible

  • Writing answer templates and help center articles on frequently asked questions

  • Documenting and communicating feedback to the content and development teams

Requirements

We think that it'll be important for you to

  • Be a fantastic communicator in English

  • Know how to code, at least at a beginner level

  • Love helping people

  • Remain calm even in the face of negativity


You’ll get bonus points for

  • Having experience in customer support


We're more than a place to work
We’re not your typical workplace. At Mimo, we believe in data-driven decision making and the importance of fun, passion, personal growth, and transparency. And we’re doing everything we can to make sure you’re enjoying every minute you spend with us.

  

Some of the perks we've got for you


 

We're an international team

We’re a team of 20 coders, designers, marketers, teachers, writers, and more hailing from 9 different countries and 3 different continents. Being and staying a diverse team is very important to us. Naturally, we communicate in English and work hard to make it as easy as possible for people from all over the world to come to Vienna. 


 

Salary

Based on your experience, you can expect competitive compensation between €1,200 and €1,900 for 20 hours per week.

 

Join us in teaching the world how to code.